Terms of Service

Agreement to these terms

By creating an account, accessing the ChildScribe website, or using any part of the ChildScribe service, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use the service.

These terms constitute a legally binding agreement between you and Legacy Scribe Group LLC ("ChildScribe," "we," "us," or "our"), a Delaware limited liability company. We may update these terms from time to time, and we will always let you know when we do (see Section 13 below).

If you are using ChildScribe on behalf of a family, you represent that you have the authority to bind that household to these terms. You must be at least 18 years old to create an account.

Account registration

To use ChildScribe, you must create an account with a valid email address and accurate personal information. You must be at least 18 years of age and a parent or legal guardian of any child whose information is recorded through the service. One account per individual -- shared or duplicate accounts are not permitted.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at support@legacyscribegroup.com. We are not liable for any loss arising from unauthorized use of your account where you have failed to maintain reasonable security of your credentials.

You agree to keep your account information current and accurate. We reserve the right to suspend or terminate accounts that contain materially false information or that violate these terms.

The service

ChildScribe is an AI-powered interview and memory-keeping service designed for families. Through the service, parents and guardians conduct voice conversations that are transcribed and transformed into journal entries, memory books, and other keepsake formats. The service includes AI-driven interview facilitation, speech-to-text transcription, natural language processing, journal entry generation, and memory book compilation.

The service is provided "as is" and "as available" for personal, non-commercial family use. We make reasonable efforts to ensure the service is reliable, accurate, and available, but we do not guarantee uninterrupted access or error-free operation. We may modify, update, or discontinue features of the service at any time, and we will provide reasonable notice for any material changes that affect your use.

ChildScribe uses artificial intelligence to process your conversations and generate written content. While we strive for high quality, AI-generated output may occasionally contain errors, omissions, or inaccuracies. You are responsible for reviewing all generated content before sharing, printing, or publishing it.

Subscriptions and billing

ChildScribe offers subscription plans billed on a recurring basis (monthly or annually) through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method at the beginning of each billing cycle. If we offer a free trial, you will not be charged until the trial period ends. You may cancel your subscription at any time before the next billing date to avoid future charges.

If you cancel a monthly subscription, no refund will be issued for the current billing period -- your access will continue through the end of that period. If you cancel an annual subscription, you may request a prorated refund for the unused portion of your annual term by contacting us within 30 days of cancellation. Refund requests after 30 days will be considered on a case-by-case basis.

We reserve the right to change our subscription prices with at least 30 days' advance notice sent to the email address on your account. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree with a price change, you may cancel your subscription before it takes effect.

Your content

You retain full ownership of all content you create or provide through ChildScribe, including interview transcripts, photographs, journal entries, and any other materials you upload or generate ("Your Content"). We do not claim ownership over any of Your Content, and nothing in these terms transfers ownership of Your Content to us.

By using the service, you grant Legacy Scribe Group LLC a limited, non-exclusive, worldwide, royalty-free license to process, store, reproduce, and display Your Content solely for the purpose of providing and improving the service for you. This license exists only so we can operate the service on your behalf -- for example, to transcribe your interviews, generate journal entries, compile memory books, and deliver them back to you. We will not use Your Content for advertising, sell it to third parties, or use it to train AI models -- not ours, and not anyone else's.

You represent that Your Content does not violate any applicable law, infringe on the intellectual property rights of any third party, or contain material that is defamatory, obscene, or harmful. You are solely responsible for the content you provide to the service.

Acceptable use

You agree to use ChildScribe only for its intended purpose: personal family storytelling and memory keeping. You may not use the service to engage in any activity that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable. You may not upload content that exploits minors in any way.

You may not attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or underlying algorithms of the ChildScribe service or its AI systems. You may not use automated scripts, bots, or other programmatic methods to access the service except through our official API, if one is provided.

You may not resell, sublicense, or redistribute the service or any content generated by it for commercial purposes. You may not use the service to build a competing product or to benchmark the service for competitive purposes. Violation of these acceptable use terms may result in immediate suspension or termination of your account.

AI-generated content

A core part of the ChildScribe experience is the generation of journal entries, narratives, and memory book text using artificial intelligence. These outputs are created by processing your interview transcripts and other inputs through our AI systems. While we design our AI to produce warm, faithful, and accurate representations of your family's stories, AI-generated content may not perfectly capture every detail, nuance, or intent of your original conversations.

We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated content. You should review all generated journal entries, memory book text, and other AI outputs before sharing them with others, printing them, or treating them as a factual record. You are responsible for verifying that AI-generated content accurately reflects your family's experiences.

AI-generated content is provided as a creative aid and convenience. It should not be relied upon as a sole historical record or used in any legal, medical, or official capacity. If you notice errors or content that does not reflect your interviews accurately, you may edit or delete it at any time within the service.

Intellectual property

The ChildScribe service, including its software, design, branding, logos, AI models, interview methodologies, and all associated technology, is the exclusive property of Legacy Scribe Group LLC and is protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in these terms grants you any right, title, or interest in our intellectual property except the limited right to use the service as described herein.

Your Content remains yours (see Section 5). The AI-generated journal entries and memory book text produced by the service are considered derivative works of Your Content, and you retain rights to use, share, print, and distribute those outputs as you see fit for personal, non-commercial purposes.

"ChildScribe," "Legacy Scribe Group," and our associated logos and product names are trademarks of Legacy Scribe Group LLC. You may not use our trademarks without our prior written consent, except to accurately refer to the service in a non-misleading manner.

Account termination

You may cancel your subscription at any time from your billing settings or by contacting us at support@legacyscribegroup.com. Upon cancellation, your subscription will not renew, and you will keep full access through the end of the period you have already paid for. After that, your account becomes read-only: you can still sign in, read everything you created, download memory books you have purchased, and export your data -- you just cannot record new interviews or generate new content.

We may suspend or terminate your account if you materially breach these terms, engage in conduct that is harmful to other users or the service, or fail to pay subscription fees. Except in cases of egregious violation (such as uploading illegal content), we will provide you with at least 14 days' written notice and an opportunity to cure the breach before termination.

Canceling your subscription does not delete Your Content -- it remains in your read-only account until you choose to delete it. You may delete your account at any time from your account settings. Deletion begins immediately: your transcripts, journal entries, photos, and profile information are removed from our live systems, residual copies in our routine infrastructure backups expire within 30 days, and any active subscription is cancelled. Before deleting, you can export your journal entries and family profile information as structured JSON plus your journal photos, and download any memory books you have purchased as PDFs -- export remains available even after your subscription ends. If we terminate your account for a breach of these terms, we will give you a reasonable opportunity to export Your Content first, except in cases of egregious violation.

Limitation of liability

To the maximum extent permitted by applicable law, Legacy Scribe Group LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, loss of goodwill, or emotional distress, arising out of or related to your use of or inability to use the service, regardless of the theory of liability.

Our total aggregate liability to you for all claims arising out of or related to these terms or the service shall not exceed the total amount of fees you have actually paid to us during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of whether such liability arises from contract, tort, negligence, strict liability, or any other legal or equitable theory.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If you reside in such a jurisdiction, the above limitations will apply to the fullest extent permitted by applicable law. Nothing in these terms limits or excludes liability for fraud, gross negligence, or willful misconduct.

Dispute resolution

We want to resolve any concerns you have without the need for formal legal proceedings. If you have a dispute with us, please contact us first at support@legacyscribegroup.com, and we will attempt to resolve the matter informally within 30 days. We are committed to good-faith resolution and will work diligently to address your concerns.

If we are unable to resolve a dispute informally, you and Legacy Scribe Group LLC agree that any remaining dispute, claim, or controversy arising out of or relating to these terms or the service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration will take place in San Francisco, California, or at another mutually agreed location. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You and Legacy Scribe Group LLC agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against Legacy Scribe Group LLC. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.

Changes to these terms

We may revise these Terms of Service from time to time to reflect changes in our service, legal requirements, or business practices. When we make material changes, we will provide at least 30 days' advance notice by sending an email to the address associated with your account and by posting a notice within the service.

Your continued use of ChildScribe after the updated terms take effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you may cancel your account before the new terms become effective. We encourage you to review these terms periodically.

For non-material changes (such as typographical corrections or clarifications that do not affect your rights), we may update these terms without advance notice. The "Effective date" at the top of this page will always reflect the date of the most recent revision.

Contact

If you have questions about these Terms of Service, your account, or anything else related to ChildScribe, we are here to help. You can reach our legal and support team at: