ChildScribe
FAQ

Everything you want to know

Answers to the most common questions about ChildScribe — from getting started to printing your first memory book.

GETTING STARTED
How do I get started with ChildScribe?

Visit childscribe.com in any browser, create a free account, and add your first child's profile. Setup only takes a few minutes. Once you're in, tap the microphone and start talking — our AI interviewer will guide you from there.

What devices does ChildScribe work on?

ChildScribe works in any modern web browser — on your phone, tablet, or computer. Your account lives in one place, so you can record an interview on your phone during a walk and review the journal entry on your laptop that evening.

How long does the initial setup take?

Just a few minutes. You'll create an account, add your child's name and age, and you're ready to record your first interview. There are no complicated settings to configure — we designed it so you can go from sign-up straight to your first story.

Do I need to prepare before an interview?

Not at all. The interviewer draws out stories naturally, so you can start with nothing in mind and still end up with a wonderful entry. If something happened recently — a funny moment at dinner, a milestone — it can help, but preparation is never required.

Can I try ChildScribe before paying?

Yes. Every subscription starts with a 30-day free trial — full access to interviews, journaling, and everything else, no credit card required. Most families know within one or two interviews whether ChildScribe is right for them, and you can cancel anytime before the trial ends.

Is there a tutorial or walkthrough?

When you first sign up, onboarding walks you through how interviews work and where your journal lives. After that, our help center with step-by-step guides and sample interviews so you can see what to expect.

Can grandparents contribute stories?

Yes — no account needed. ChildScribe interviews you, so put the conversation on speaker when Grandma visits and her story of the day your child was born becomes part of the entry. You can also add anyone's story to the journal as a quick note on any day.

Do other family members need their own accounts?

No — each family journal lives under a single parent account today. Grandparents, aunts, uncles, and godparents contribute through you: they join an interview on speaker, or pass along a story for you to add as a quick note. Nothing they share requires an app or a login.

INTERVIEWS & JOURNAL
How does the AI interview actually work?

Open the app, tap the microphone, and start talking. Our AI interviewer listens for details and emotions and asks thoughtful follow-up questions to draw out the full story — it feels like chatting with a curious friend. Afterward, your conversation is automatically turned into a polished journal entry.

How long is a typical interview?

Most interviews last about five to ten minutes, but there's no strict limit. The interviewer will gently wrap things up when the story feels complete, or you can stop anytime by tapping the finish button. Even a shorter session produces a meaningful journal entry.

What kinds of questions does the interviewer ask?

The interviewer adapts to whatever you're talking about. If you mention your daughter's first bike ride, it might ask what her face looked like in that moment, or whether she asked you to let go of the seat. The questions are designed to capture sensory details, emotions, and the little specifics that make a memory vivid years from now.

Can I guide the conversation or is it all AI?

You're always in control. You can start with any topic you like, steer the conversation in a new direction at any point, or tell the interviewer you'd rather talk about something else. It follows your lead — it's there to help you go deeper on what matters to you, not to push its own agenda.

What happens if my child interrupts during recording?

Life with kids is beautifully unpredictable, and that's okay. If you need to pause, tap the pause button and come back when you're ready — the interviewer picks up right where you left off. Some of our favorite entries even include the interruptions; they're part of the story too.

Can I redo or delete an interview?

Absolutely. You can delete any entry from your journal and it stays deleted — and because audio is never stored, there's no recording to worry about. If you want a do-over on a topic, just start a new interview — the interviewer will ask fresh questions even on the same subject, so you might discover details you missed the first time.

How are journal entries created from interviews?

After each interview, ChildScribe transforms your conversation into a written journal entry. It preserves your voice and the specific details you shared while cleaning up the natural pauses and repetitions of spoken language. Your entry is usually ready shortly after you finish.

Can I edit the journal entries?

Yes — every journal entry is fully editable. You can tweak wording, add context, correct a name, or expand on something you wish you'd said more. The original transcript is stored separately from your edits, so editing never rewrites what was said.

How do memory books work?

Memory books compile a year of journal entries into a beautifully designed, printable book. Entries gather into monthly chapters as the year unfolds; once a year has enough ready chapters, you can order that year's Memory Book — a paid add-on — and add a dedication in your own words. ChildScribe handles the layout and typography automatically, and emails you when your finished book is ready.

What does a printed book look like?

Each Memory Book is a fully designed book — a cover and an interior laid out clean and elegant, with generous margins, readable type, and space for the stories and photos to breathe. It's designed to become the kind of book you'd want on a shelf for decades.

Can I add photos to journal entries?

Yes. You can attach photos to any journal entry, and they'll appear alongside the text in your journal and in printed memory books. Many parents snap a quick photo around the time of an interview to pair with the story — a picture from that park visit or birthday dinner makes the entry even more vivid.

Can different family members interview about the same child?

Each family journal lives under a single parent account today, but the conversation itself is easy to share — put the interview on speaker and let a partner or grandparent chime in, and whatever gets said becomes material for the entry. You can also add anyone's story to the record as a quick note on any day.

PRIVACY & SAFETY
Is my family's data private?

Absolutely. Interview audio is transcribed in real time over an encrypted connection and never stored — only the text transcript is kept. Everything that travels between your device and our servers is encrypted, and we never sell your data or allow it to be used to train AI models. Your family stories belong to you, full stop.

Do you use our data to train AI?

No. Your interviews, transcripts, and journal entries are never used to train AI models — not ours, not anyone else's. We use AI to power your interview experience and generate your journal entries, but the content of your conversations stays private and is never fed back into model training.

Where is our data stored?

Your data is stored on servers located in the United States. Everything that travels between your device and our servers is encrypted with TLS, and we use industry-standard security practices including access controls and automated monitoring to keep your family's stories safe.

Can I export my data?

Yes. You can export all your journal entries and photos at any time from your account settings, delivered as a downloadable archive — regardless of your subscription status. Interview transcripts aren't part of the archive, but each one is viewable alongside its entry in your journal, and any Memory Books you've purchased remain available as PDF downloads.

What about COPPA and children's privacy?

We take children's privacy seriously. ChildScribe is designed for parents and caregivers to use — children are not required to interact with the app directly. We comply with COPPA regulations and do not knowingly collect personal information from children under 13.

Do family members see each other's interviews?

Your family's journal is private to your account — nothing is visible to anyone else unless you choose to share it. When you do turn sharing on, you control exactly which entries go out, where they go, and how names appear.

BILLING
How much does ChildScribe cost?

ChildScribe is one simple plan with every feature included — unlimited interviews, journal entries, the knowledge graph, and monthly chapter previews. Printed Memory Books are optional paid add-ons. It's $5.99 per month or $60 per year (about two months free), and both options start with a 30-day free trial, no credit card required.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term commitments. When you cancel, you keep access to your current plan features through the end of your billing period.

What happens to my data if I cancel?

Nothing disappears — when you cancel, you keep read-only access to everything you've created, and you can export it at any time. Your data is only removed if you delete your account, which permanently erases everything within 30 days.

Do you offer gift memberships?

We do — gift plans come in 3-month, 6-month, and 12-month options, perfect for baby showers, birthdays, or grandparent gifts. Gifts are arranged personally: tell us who it's for on the contact page and we'll set everything up with you, including a note from you to the family.

Still curious?

We'd love to hear from you.

Drop us a line at support@legacyscribegroup.com or visit our contact page — we reply within one business day.

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